For made-to-order, our prices are just as attractive as those for the rugs on sale on our e-shop:
- Between 150 and 490 for a standard format (less than 250 x 160cm) + EUR 59 of design costs.
- For larger sizes, we can provide you with a quotation.
The average time to completion is two months. This may vary, depending on the size and complexity of the Berber rug you have chosen.
To request a quotation and a precise delivery time, contact
Order
First of all, before starting business with Us please complete, sign and return to Us PURCHASE ORDER
- Your order for Products is made when you submit it to Us by email at contact@mrolivewood.co.uk. It will be confirmed within 24 hours.
- We will provide you with an estimated dispatch and delivery date. We endeavour to meet the following delivery time estimates for completion of the entirety of your Order, but at busy times and depending upon the number and extent of customisation required, deliveries may take longer:
- up to 1000 items, around 1-4 weeks from the date of your Order
- up to 10000 items, around 4-6 weeks from the date of your Order
- over 10000 items, around 6-8 weeks from the date of your Order
- We will email you an electronic invoice. Please check the details set out in the invoice as We shall not be responsible for any errors or missing information once the Order is confirmed by you. The Invoice will also confirm the options available to you for making payment in respect of your Order which include secure online payment by bank transfer, by paypal or by cheque.
- We may at Our sole discretion apply a discount on very large Orders made by you which We shall notify to you in writing at the relevant time.
- There is no Minimum Order Quantity (“MOQ”) in respect of trade orders, but see below for carriage charges for small orders.
- s paid by you will be refunded. If the Product has already been dispatched, then you will have to wait for the Products to be delivered and then return the Products to Us.
- If you want to cancel/change an order for a customised Product, then it is recommended that you contact us as soon as possible.
- We will endeavour to confirm cancellation of your Order within 24 hours of receipt by Us of your cancellation notice. However, please allow up to 48 hours for Us to check and process the cancellation. If We agree to cancel your Order or part of it, you will receive a full refund of the price you paid for the Products and any applicable delivery charges paid. We will process the refund due to you as soon as is reasonably practicable and, in any case, within 30 calendar days of the day on which you gave Us notice of cancellation.
- If you have returned the Products to Us because they are faulty or mis-described, We will either offer you a replacement Product or refund the full price of the defective Product, any applicable delivery charges relating to the specific Product, and any reasonable costs you incur in returning the item to Us.
9. HOW AND WHEN TO CONTACT US
- if you want to contact us for any reason have any questions or any complaints please do anytime, we are 24 hours a day/7days a week available.
For ordering our products, you should just send us the references and sizes of the articles you have chosen by E-mail
We consider a purchase order that after recpetion your payment on our accounts.
Minimum order quantity: 50 pieces
Minimum order is 50 units overall least10 of each reference.
Discount: 5% for any order above 100 pieces
10% for orders over 500 pieces.
Samples: Paying deductible of the first order.
PHOTOGRAPHS
The photographs in the catalog are as accurate as possible but not
can ensure a perfect similarity with the product,
particularly with respect to products made from natural skins, pottery,
colors can vary.
Order Placement
Please notify our Customer service of your intention of order
indicating the pick up address, contact person and telephone number.
We will then arrange a courier to pick up the parcel and notify you via email, kindly print the label we will send you and attach it to the parcel..
E-mail:tbstrade@gmail.com
Payment:
We accept bank transfers in currency. In this case the shipment of your package is made after receipt of the amount by our bank.
We also accept international money orders and Western Union.
NB: Please inform us by email at: artizinat@gmail.com, when sending your postal international money order or Western Union, the references of your operation.
For further clarification please contact us by:
Email: artizinat@gmail.com
processing time
After we receive your order, every item will undergo strict quality control in order to ensure the product's quality. The precise processing time is variable and dependent on many factors (e.g. item weight, packaging complexity). For relatively simple items and small orders, generally speaking, the average processing time is 1-3 business days (approx.) however more custom items and/or larger orders can require up to 5 days and, occasionally, 7 days to fully process before shipping out. Your total satisfaction is important to us and we appreciate your patience.
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
• Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
• The item must not be worn; it has to be in the same conditions as it was received
• Original tags of the item must not be removed.
II) Delivery:
Depending on the geographic location of the customer and according to the nature and size of orders, we offer the following shipping methods:
Regular postal services
Postal Service Express
Timely service (DHL or TNT)
Air Freight
Delivery time:
Packages are generally dispatched within 48 hours of receiving your payment. Two modes are shipped are available:
* Delivery Method: Shipping by parcel post via traditional Tunisian
Delivery time: two to three weeks.
Order Tracking: not available.
* Delivery Method: Shipping by Post Rapid service of the Tunisian post.
Delivery time: Three business days.
Follow the package: available on the website of the Post
Shipping charges include packaging, handling and postage.
They may contain a fixed and a variable part based on price or weight of your order. We advise you to group your items in one order.
We can not group two distinct orders and you will have to pay shipping costs for each.
Your package will be dispatched at your own risk, but special care is taken to protect fragile parcels.
No return of product is supported.
Packages are oversized and protected.
The delivery includes the time of availability over the period of transport following the basic option.
The transit times are estimated as follows:
Regular mail to Tunisia: 2-3 weeks (on average 2 weeks)
Rapid Poste Tunisia: 1 week
Timely service (DHL or TNT): 48 hours
Packages are generally dispatched within 48 hours after receipt of your payment. Two shipping methods are available:
| Delivery Method | Delivery time | Tracking | |
 |
Shipping via ordinary mail Service |
7 to 15 business days (average time) |
|
 |
Shipping via Express mail Service | 2 to 4 working days. | Available on the website of tunisian post |
Shipping charges include packaging, handling and postage.
They may contain a fixed and a variable component based on price or weight of your order. We advise you to group your items in one order.
We can not group two distinct orders and you will have to pay shipping costs for each of them.
You have a right of withdrawal for 30 days from the date of receipt of your package leading to full reimbursement of products and not initial shipping fee and return to them at your expense.
Non-compliance of commodities and deterioration of products (sensitive) during shipping will be handled by the customer service.
FAQ
Q: Do you publish a catalog and pricelist?
A: Yes. Please email us at info@craft.tn to request our online pricelist.
Q: Do you have a minimum quantity for an order?
A: Yes the minimum quantity for individual products is 10 pcs / item
Q: Where is your location?
A: Our location is on Route Mahdia km11, 3011 Sfax, Tunisia . We have small show room. If you are in Tunisia and intend to visit us, please email us so we can arrange to show you our place.
Q: Can we buy some samples?
A: Yes, we can provide samples of any products. For small items we will give you for free, however you need to pay for the shipping cost.
Q: Do You Offer Discounts for large orders?
A: Yes, we may consider giving discounts in wich the value will be determine after receiving your final purchase order.
Q: How long will it take for you to prepare my order?
A: It depends on on the quantity of your order, for full full 20' container we may need 3-4 weeks for production time because all items are handmade and for woodenhandicrafts we need to be sure it dried well.
Q: How Much Will the Shipping Cost?
A: This will depend on the quantity of the shipment and final destination port. We will assist you to check the shipping rate to our cargo partner or if you have cargo already we can follow your instruction.
.Q: How long will the shipping take?
A: For air freight it take 3 - 5 days.
For full or partial containers (ocean freight) it takes 3 - 5 weeks (mostly 4 weeks).
Q: What are your payment terms?
A: We request wire payment via Bank to Bank TT (Telegraphic Transfer).
At confirmation of order we request a 50% deposit for the products. The balance, the final 50% for products and the shipping cost (100% ) to be paid when the container is sealed and ready to be delivered to the port. For LCL shipments we request 100% remittance in advance
The period of availability depends on the product and can pass from one week (item in stock or stored by a supplier nearby) to 6 or 8 weeks (for a long product was manufactured and delivered by a remote provider).
For deliveries any customs fees and transportation taxes are in charge of the recipient..